Refund policy

Return Policy
We have a 7-day return policy. If you receive a damaged bag or find any fault, you can return or exchange it within 7 days.
If your return request has been approved, the product must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at zipperedpk@gmail.com or 03296227372. Please note that returns will need to be sent to our address.

If your return is accepted, we’ll send you a return details, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at zipperedpk@gmail.com or 03296227372.


Exchange Policy
You may request an exchange within 7 days of receiving your order, provided the item is unused and in original condition.
Customers are responsible for all delivery and return shipping charges for exchanges.
Exchanges are subject to product availability, and requests after 7 days will not be accepted.


ZIPPERED – 1 Year Fabric & Stitching Warranty Policy.

All ZIPPERED bags come with a 1-year warranty covering manufacturing defects in fabric and stitching.

How to Claim Warranty:

- Contact us on WhatsApp and share the issue with clear pictures or a video.
- Provide your order invoice, which is automatically sent to your email after placing an order.
- Our team will review the issue and guide you through the warranty claim process.
- If the issue is covered under warranty, we will arrange a repair or replacement as appropriate.

Warranty Terms:

> Valid for 12 months from the purchase date.
> Covers manufacturing defects in fabric and stitching.
> Does not cover accidental damage, misuse, cuts, burns, or normal wear and tear.
> The original order invoice is required to claim warranty.
> Courier charges for warranty claims are paid by the customer.

We are an online store based in Lahore, and our team will guide you through the complete process.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded within 7 working days (Delivery charges and a 4% government tax will be deducted).

please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 10 business days have passed since we’ve approved your return, please contact us at +923296227372 or zipperedpk@gmail.com.